Gambling Compliance

Training Expert

Debbie Bollard, a gambling compliance and law expert, is the owner of Hough & Bollard - a niche consultancy specialising in gambling licensing for land-based Operators in the Gambling Industry. With over ten years’ experience in the gambling licences industry, including as a gambling law solicitor in the UK, Debbie has been acting for Operators with premises as well as companies manufacturing and supplying gaming machines since the changes to the UK gambling laws.

What is regulatory compliance in the gambling industry?

The Gambling Act 2005 governs gaming and betting in Great Britain and contains three licensing objectives that businesses operating within the industry have a duty to uphold:-

  • Preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime;
  • Ensuring that gambling is conducted in a fair and open way;
  • Protecting children and other vulnerable persons from being harmed or exploited by gambling.

The Gambling Commission is the gambling industry regulator, and responsible for licensing the people and businesses in Great Britain.   The Commission is also responsible for updating and amending the Licensing Codes and Conditions of Practice (LCCPs) that set out how a licensed business or person must operate.  The LCCPs support the licensing objectives and must be complied with.  Where licensed Operators fail to comply with the LCCPs, the Commission will take regulatory action; investigating the circumstances and making sanctions that can affect an Operator’s business including revocation of an Operating Licence.

It is therefore essential that all licensed Operators ensure that they and their business maintain regulatory compliance at all times.  Gambling compliance audits and gambling compliance training will help to ensure that your company does not put its Operating Licence and future at risk.

 Gambling Compliance Training and Audits

With years of experience in the industry, Hough & Bollard is in a key position to help you to make sure your business remains compliant over the years.

Gambling Compliance Audits – The Gambling Commission’s compliance officers carry out routine inspections of licensed land-based sites.  Any breaches of the LCCPs may result in your Operating Licence being reviewed and possibly revoked.  We can arrange to visit your premises to advise whether there are any areas of concern and review your policies and procedures, so they are up to date and fit for purpose.

Gambling Compliance Training - We offer onsite compliance training for business owners and staff to ensure that businesses maintain the regulatory standards.  Training includes information about problem gambling, identifying issues and customer interaction; age verification and self-exclusion, linking back to the LCCPs.

Policies and Procedures to submit to the Gambling Commission

Hough & Bollard will work with your business to develop a set of policies and procedures to submit to the Gambling Commission with your application for an Operating Licence or a variation.  We can also review and advise you on what updates are needed to your policies and procedures when the LCCPs change.

Changes in circumstances

We offer help and advice on how and when you need to make changes to your Operating Licence, for example when your gross gambling yield exceeds the authorised limit for the category of Operating Licence. You may want to change the type of gambling you offer or the structure of the business, or the way it is owned may change; failure to notify the Gambling Commission will result in regulatory action.


Hough & Bollard helps your business to prepare and file its annual regulatory returns and notify the Gambling Commission of any key events.

Review of an Operating Licence

If you are notified that the Gambling Commission intends to review your Operating Licence you should seek advice immediately.  Hough & Bollard will take you through the procedure and advise you on the best way to deal with the matter.  We can even accompany you to a Review Panel Hearing at the Gambling Commission to provide advice on the day.

Why work with Hough & Bollard?

Hough & Bollard works with a variety of clients including start-ups, SMEs and family businesses that have operated in the industry for several generations. A testament to the businesses gambling law expertise, many clients are recommended from existing clients.   Hough & Bollard is equipped with the specialist knowledge and expertise in the gambling industry to provide compliance audits and gambling compliance training to land-based businesses across the UK.

Working in conjunction with the Gambling Commission and Local Authorities to ensure successful outcomes

Hough & Bollard routinely acts on behalf of clients in applications to the Gambling Commission and local authorities to secure a successful outcome. A member of the Industry Lawyers Forum, which meets at the Gambling Commission several times a year, enables the company to keep up to speed on developments and potential changes affecting the gambling industry.

Darren Wyld & Sean Tee

“We have used Debbie Hough Bollard on numerous occasions as she is very knowledgeable of the gaming industry. We have also recommended her services as a consultant to other operators as we are very confident of her professionalism and communications and know from experience that she will put 100% into every job.”

Premier Gaming Limited

Jonathon Crystal

"Obtaining my operator's licence was made so much easier with Debbie's expertise and guidance. I found I received a very swift, professional and friendly service for a very fair and realistic fee. I would highly recommend Debbie"

BMJ Supplies LTD

Sofia Baguely

"Debbie gave me advice on alcohol licensing, and she was very prompt with her reply and very professional and helpful. I would highly recommend Debbie, and she left an excellent impression on me with her approachable yet very professional attitude. Thanks again, Debbie!!"

Sofia's Columbian Kitchen

Steve Ledger

"I would not hesitate to use your services again in the future and would, and I will highly recommend your services to my business colleagues."

Finance Director Retail Associates Limited

Richard Monk

"One of the only specialists in this complex field giving advice you can depend on"

Aztec Coin Equipment Ltd

Viren Nathwani

Debbie has assisted us over the last year in varied employment-related issues. She has a great knowledge of employment law which has enabled us to take the necessary actions as and when they fell due. She responds quickly to any queries as sometimes, time has been important in making the right decisions.

BPC Electronics Ltd

Aman Goraya

What you get with Debbie is a Licensing Consultant who has your back, she will fight tooth and nail for what she believes is right and is as excited as you are when you reach the goal you both set out to do. Debbie takes every case personally and cares about her clients, I cannot recommend Debbie highly enough as an expert in Gambling/Gaming Legislation

Director Pure Gaming Limited

Christina Casey

 “We instructed Debbie Hough Bollard to liaise with our two Licencing authorities and the Gambling Commission when we restructured our company. Debbie dealt with all the paperwork and issues that came about quickly and efficiently and she made the whole process very easy for me. I would highly recommend her for any HR and licencing issues that you may have”.

Lordsdale Group

Joseph Lyons Mound

“Lyons Holiday Parks has grown substantially over the last ten years to become one of the largest family-owned caravan park operators in North Wales.  Throughout this period Debbie, with her expertise and utmost professionalism has supported the company in handling all dealings with the Gambling Commission”. 

Director Lyons Holiday Parks

Viren Nathwani

"Debbie has assisted us over the last few years in ensuring we comply with all the gambling licensing requirements as and when they have arisen. She is very approachable and her knowledge and understanding of the requirements are excellent."

Mediatheme Ltd


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